Microsoft free Xbox Gift cards are essential as they can be used for purchasing any digital content from the windows and Xbox ecosystem.

Digital video game purchases have long missed one of the basic expectations of physical copies: the ability to get money back if you change your mind about a purchase.

Fortunately that changes slowly. First Valve began offering full refunds through its PC game storefront Steam, and Microsoft has followed this example by announcing refunds for digital copies of Xbox One and Windows 10 games and apps purchased through the Microsoft Store.


Which games are eligible for refunds?

Illustration for article titled HOW DO YOU GET A REFUND FOR AN XBOX ONE

The Microsoft refund system applies to games and apps for Xbox One or Windows 10, but only if they are purchased from the digital Microsoft Store - you cannot buy a game from another vendor and try to get a refund from Microsoft, not surprising .

But even if you purchase your game through the Microsoft Store, it’s worth noting that you can’t just get a refund for every purchase you make - there are a few requirements that you must meet.


Games and apps are only eligible for a refund within 14 days of purchase, and only if you’ve played less than 2 hours for all accounts - you can’t sink into a huge RPG for 40 hours and then try to get your money back!

Downloadable content, seasonal passes and add-ons are also not eligible for refunds, only the basic games.


Finally, you must wait at least one day after the release date of the game before requesting a refund, and you must have downloaded and launched the game at least once - they want to make sure you have tried this game first.

Related: Free Xbox Gift Card Codes 2019

Most of those limitations are there to help prevent system abuse, and Microsoft notes that it “reserves the right to block access for users who abuse self-service refunds.” That probably means you shouldn’t take this as an easy one way to get two-hour demos of every game you would like to try.


Oh, and after all that, Microsoft still says that “certain Windows 10 apps may not be eligible for self-service refunds,” although it doesn’t make clear which or why - so sometimes repayment is not possible even if you follow the rules.

How do you claim a refund from the Microsoft Store?

Fortunately, the process of reclaiming the Microsoft Store is simple:

  • Log in to your Microsoft account.
  • Select Payment in the top billing menu> Order history.
  • Navigate to the game or app that you want to refund and select “Request a refund.

And that should be it. You should immediately receive a refund, without having to fill in a form or talk to a customer service representative.

How to use Microsoft’s digital game self-service refund

Microsoft plans to adopt a new self-service refund system for digital game purchases through the Xbox Live storefront, according to those in the Xbox Insiders program. This new system is a lot like what Steam has been offering since 2015 and marks a decidedly customer-friendly swing with the refund policy on Xbox Live.


This latest update to the Xbox platform is yet another that’s part of a host of new features Microsoft has been introducing over the last half-year. It looks like this rollout of upgrades may be part of the company’s plans to make the Project Scorpio Xbox One refresh more appealing to those new to the platform when it launches this holiday season.

You can see the nuances of Microsoft’s new digital game self-service refund policy below.


New Xbox refund system: How to use the self-service system

Microsoft’s new refund system works a lot like Steam’s does. To initiate a refund, you must head to Microsoft’s account website and sign in. Once you’ve signed in, you can select “payment & billing” from the top bar and navigate to “order history.” Once you’re on the order history page, you can click on an app or game you’ve purchased and choose to request a refund.


To qualify for a refund, you’ll have to meet a few criteria though. A refund has to be requested within two weeks of an app or game purchase, and you must wait until at least one day after the release date to start the refund process. You also have to have used the product for less than two hours across all accounts. Additionally, season passes, add-ons and DLC are not eligible for a self-service refund.

New Xbox refund system: What to do if you can’t use the self-service refund

As stated above there are certain products sold on the Xbox Live storefront that don’t qualify for a self-service refund. For these, you’ll have to contact Xbox customer support directly. Microsoft also reserves the right to block access to any user who abuses the self-service refund system. So don’t think you can demo a game for an hour and a half and then return it, or you may end up barred from self-service refunds.


More gaming news and updates

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